PGCM/PGHM/RHOT/SROAM 159:  Business Communications focuses primarily on written and oral communication skills as they relate to the business world.  Topics include writing memos, emails, formal reports and other business correspondence, delivering effective verbal presentations, résumé preparation and research techniques. Understanding the theory of business communication and being able to employ this theory effectively in written and verbal communication is critical for tourism, recreation, and hospitality managers who wish to succeed.  This course places emphasis on the conceptual, practical, and technical aspects of effective workplace communication.